Questions, Questions, Questions!
Here is a collection of Frequently Asked Questions (FAQ), answered for your convenience. If you’re wondering about something not yet replied to, please contact me! Included currently:
- Who designed the place?
- What is that font?
- Who is your domain registrar and web host?
- How do I sign up for your newsletter and how often can I expect it in my inbox?
- How is my personal information treated?
- Do you collaborate with others?
- Where can I find you elsewhere online?
- How does the shop work, is it secure?
- What’s up with the VAT stuff going on?
- Are you available for speaking at public events and such?
- Are you a doctor?
Question 1: Who designed the place?
Yay, that’s a fantastic one to start from!
- The platform is WordPress and the framework is Genesis.
- The child theme is Antler & Rose, designed by dinosaur stew.
- I have added various plugins to increase the range of features.
- The shopping cart portion of the website is a plugin called WooCommerce, which was chosen partly due to another VAT MOSS plugin to make it considerably easier to sell to EU customers, as it comes with built-in VAT percentages. Those vary greatly from EU country to another and otherwise you have to enter everything manually (and stay updated constantly). Antler & Rose was purchased as e-commerce ready, but I had to buy an extension by the designer to add the shop functionality.
Question 2: What is that font?
I’m using several, which I’ve changed from the default typefaces part of the child theme:
- The paragraph and widget texts in sans serif are Montserrat by Julieta Ulanovsky. I’m using Light and Semi Bold.
- The italicised serif typeface used in headings and images is Lora by Cyreal.
- On Instagram in my quotes, I’m also using a script typeface called Willona by COB.
A side note on Montserrat is that it is currently (June 2016) available as regular and bold only in Google Fonts, so if you’re reluctant to install webfonts involving file transfer protocol (FTP), Open Sans is a fantastic alternative available in the Google library.
Question 3: Who is your domain registrar and web host?
My domain registrar and web host is Suomen Hostingpalvely Oy, located in Helsinki, my own time zone. Customer service is in Finnish, they are very friendly and don’t seem superior like some IT people, when I ask my newbie questions via email or on the phone. They also have good office hours, with reasonable crisis support available during the night. Pro tip: Do test a service provider’s reaction time and quality of response before committing, by phone and email if possible.
My domain registrar for my other two websites (see Question 4) is Gandi.net because of their location within the EU, how they operate (reasonably easy user interface, helpful email reminders to renew domain, etc.), and the fact that they hide for no extra cost my private details in WHOIS searches. I also like that I can pay for the service via PayPal. The dot-com websites were more affordable via Gandi. Pro tip: Do consider laws and regulations in regards to collection and storage of various sorts of information. I prefer staying local, where people have my back more than elsewhere.
What’s WHOIS? If you own a domain on the internet, you need to do so legally. This means that anyone, who wants to look up the owner, admin name and tech name of a particular website, has to have access to that information. All of it is visible via a WHOIS search on ICANN, Internet Corporation for Assigned Names and Numbers, and unless your domain registrar automatically obfuscates your home address and more, you will have to pay for them to do so. Finnish domains, when registered by individuals, are directly connected to social security numbers, which is why you won’t see anything in the database, but my Solsken Design and Nina With Freckles websites are dot-com domains, meaning the private information is available publicly unless obfuscated.
Question 4: How do I sign up for your newsletter and how often can I expect it in my inbox?
Please use any of the sign-up forms scattered around the website, or the dedicated newsletter page, and I’ll happily send something to you straight away! You will hear from me more often than once monthly and less frequently than once weekly under normal circumstances. If I stumble upon something time-sensitive, which I think you would enjoy or find useful, I’ll make an exception to this “rule”. However, we’re busy people with limited time to digest all the information bombarding us constantly, and I don’t want to add to the clutter.
Question 5: How is my personal information treated?
Please read my Terms and Conditions for a detailed disclosure, although I’ll immediately ensure you that to the best of my abilities I will keep your information private, and will collect nothing irrelevant to improving customer service, etc. It will never be sold either.
Question 6: Do you collaborate with others?
I’m interested in guest posting in both directions, as long as you promote a similar kind of lifestyle with similar values. Please check my blog categories for a general vibe of who I am and what I stand for. I’m particularly strict before endorsing products or services by others, and usually prefer things I’m using myself. Please use the Contact page to get in touch. At the time being, I’m not interested in having any advertisements placed on my website, but thank you for your interest.
Question 7: Where can I find you elsewhere online?
Question 8: How does the shop work, is it secure?
My website shop is made possible by WooCommerce, a WordPress plugin. Payment happens via PayPal, a secure online payment system. You can have a PayPal account or use express checkout for a one-time purchase through them. I will never see your credit-card details, but PayPal will.
Question 9: What’s up with the VAT stuff going on?
I’m selling digital products (e-courses are also digital products), so I have to collect VAT from EU customers. PayPal registers on my behalf your billing and shipping address information, and I have to store it for ten years according to the fairly new (1.1.2015) law. The VAT percentage depends on your country of residence, as opposed to when selling and buying physical products, in which case it would be my location that would determine said percentage.
In the case of coaching, the VAT percentage (24%) on my service is also based on my rather than your location.
Are you residing outside of the EU? Non-EU customers will be exempt from VAT altogether, and the price is adjusted accordingly.
Question 10: Are you available for speaking at public events and such?
While frankly the thought of public speaking turns my legs into spaghetti, I believe my message is important enough to be shared with others, so yes, I’m available as long as the event is aligned with my values and mission. Please drop me a line!
Question 11: Are you a doctor?
No, absolutely not. While I talk about science and medicine, and do have a Master’s degree in biochemistry, I never finished my medical studies (see About) and therefore am not claiming to offer any sort of medical advice either. Consult your own doctor or other healthcare professional if you need such help, please.
Didn’t find the question here? Please contact me with a suggestion, or at least to receive a reply!
Last edited 30 September 2016.